Pests and vermin
You have a right to a home that is fit for human habitation and free from hazards that could harm your health or safety.
In this section:
You have a right to a home that is fit for human habitation and free from hazards that could harm your health or safety.
Our pest control service is provided by John O'Conner (Grounds Maintenance) Ltd.
Pest control services are available to eligible residents in Hillingdon who have problems with pests inside their home or in their garden. Charges may apply.
Type of service | Residents who qualify for this service | Charge |
---|---|---|
Treatment of rats and mice inside the home and rat nests in the garden (3 visits) | Council tenants and homeowners over-65 | Free |
Owner occupier and council leaseholders in receipt of means tested benefits (includes income support, housing benefit, council tax benefits, pension credit, tax credit and working tax credit, Universal Credit and income-related job seekers allowance) | £15 | |
Treatment of wasps | Council tenants or council leaseholders | £52 for 1 visit |
Treatment of cockroaches, squirrels, mortar bees, pharaoh ants and woodworm | Council tenants | Free |
Please note:
Different types of pests need different numbers of visits. Normally, there are 3 visits for rats, mice and squirrels, 2 for cockroaches and one for other types of insects.
Pest control appointments can be booked between 8am and 1pm or 1pm and 6pm, Monday to Friday. We and the contractor cannot give more specific appointments, so there will need to be an adult at the property until the pest controller has been.
Book a pest control appointment
Our contact centre will pass your booking details on to the contractor, who will contact you within 24 hours to confirm the appointment(s).
After you have booked an appointment, it is your responsibility to phone us if you need to cancel or rearrange the appointment.
Important: A charge of £15 may be made where we are unable to access your property on the day of your appointment.
For all other types of pest, the British Pest Control Association website (opens new window) has further useful information for residents and details of licenced companies that you can contact if you have a pest problem that the council does not treat.
Our pest control service does not accept reports about rats and mice in neighbouring properties or on open or commercial land. This should be reported separately using our Issue with residential properties form.