What happens when you contact us?

When you contact our homelessness prevention and advice team, you may be invited to attend a housing options interview.

During this interview, we'll learn more about your circumstances and may begin a homelessness application if it appears you are homeless or likely to lose your home within 56 days. 

We may ask you to provide: 

  • proof of identity for everyone on your application, including full birth certificates and passports
  • evidence of your homelessness or risk of becoming homeless, such as a notice to leave from a landlord, friend, or relative
  • correspondence from lenders if your property is under threat of repossession, such as letters from a building society, a court order, or a bailiff's warrant
  • income and savings records, including wage slips, benefits books, a P45, bank statements, and any savings accounts
  • proof of residency for the past five years for all applicants, which could include tenancy agreements, rent receipts, utility bills, bank statements, driving licenses, and medical cards
  • relevant personal documentation (if applicable), such as marriage or divorce certificates, proof of child custody, pregnancy confirmation, or asylum status
  • additional documents may be required based on individual circumstances. 

If we proceed with a homelessness application, we will assess whether you: 

  • are eligible for assistance
  • are homeless or at risk of homelessness within 56 days
  • have a priority need for housing
  • are not intentionally homeless
  • have a local connection with Hillingdon or another council area.

This information will help us determine if we have a duty to secure accommodation for you should you become homeless. It is most likely that that the accommodation will be in the private housing sector.


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Page last updated: 08 Nov 2024