What happens when you contact us?
When you contact our homelessness prevention and advice team, you may be invited to attend a housing options interview.
During this interview, we'll learn more about your circumstances and may begin a homelessness application if it appears you are homeless or likely to lose your home within 56 days.
We may ask you to provide:
- proof of identity for everyone on your application, including full birth certificates and passports
- evidence of your homelessness or risk of becoming homeless, such as a notice to leave from a landlord, friend, or relative
- correspondence from lenders if your property is under threat of repossession, such as letters from a building society, a court order, or a bailiff's warrant
- income and savings records, including wage slips, benefits books, a P45, bank statements, and any savings accounts
- proof of residency for the past five years for all applicants, which could include tenancy agreements, rent receipts, utility bills, bank statements, driving licenses, and medical cards
- relevant personal documentation (if applicable), such as marriage or divorce certificates, proof of child custody, pregnancy confirmation, or asylum status
- additional documents may be required based on individual circumstances.
If we proceed with a homelessness application, we will assess whether you:
- are eligible for assistance
- are homeless or at risk of homelessness within 56 days
- have a priority need for housing
- are not intentionally homeless
- have a local connection with Hillingdon or another council area.
This information will help us determine if we have a duty to secure accommodation for you should you become homeless. It is most likely that that the accommodation will be in the private housing sector.