Library guidelines and information

The following procedures are in place in Hillingdon libraries for children using public computers, attending events and visiting the library without adult supervision. 

Using public computers

• We want all children to enjoy using our computer facilities safely.
• Under-16s must bring a valid membership card each time they visit a library if they want to use a computer.
• If a child is not currently a library member, it's free and easy to join.
• Children's computers are available at all libraries and can be used by children aged 11 and under with a valid membership library card.
• Under-11s cannot use our express PC express service.
• Under-11s may only use the internet under the adult supervision of a parent or guardian.
• Library staff cannot monitor internet use, unless there is serious cause for concern.

Using public wifi

• Our library service offers free wifi to anyone aged 11 and over. 
• Social media and email is accessible through our wifi; parents/guardians may wish to set up parental controls on their child's device.
• We aim to block material that is illegal or considered unsuitable to access in a public library.
• Our service is not responsible for children accessing inappropriate content whilst connected to the free wifi network with their own devices.

Attending events

• Under-11s attending an event in the library will need to be accompanied by a parent/carer (unless otherwise stated).
• Under-5s must never be left unsupervised at any time.
• Publicity for an event will clearly state age suitability and supervision requirements. Please double check if booking an event what the supervision requirements are, and do not book your child to attend if you are unable to accompany them.   

Unsupervised visits

• We try our best to make our libraries safe and welcoming. However, as a public service, we can never fully guarantee child safety. Therefore, no child under the age of 11 can visit without parent/carer supervision.
• If a child under the age of 11 visits the library unsupervised, staff will follow the relevant safeguarding procedures, which include contacting the parent/carer, and alerting the police, social services or their school.
• All instances of unsupervised visits during school hours will be investigated and followed up with our Education Welfare team.

Children supervising younger children

• Children need to be at least 14-years-old in order to look after children ages 8 and over. 
• Children under 8 must be with a parent or responsible adult (aged 18 or over).