We charge for care services (such as homecare, residential and nursing homes, day care and equipment) but how much you pay depends on your financial assessment.
Please note: The invoice format for adult social care charges has changed to Oracle Cloud, but our bank details remain the same and we ask that invoice payments are made as soon as possible. If an email has been provided, invoices will be emailed to you - please check your inbox and spam folder.
We will send you a bill every 4 to 5 weeks for services you have already received. The simplest way to pay is by standing order, though we offer a number of ways to pay your social care bill.
You can make repayments via the council's 24 hour payment line by calling 01895 556699.
You will need your customer number, as printed on your invoice and your card details to hand. You can also call 01895 250345 between 9am and 5pm.
Online and telephone banking
If your bank offers internet banking or telephone banking service with your account, you may use these to pay your social care charges. Contact your bank and provide them with the following details:
Bank account number: 72430206
Sort code: 60-22-10 (National Westminster Bank Plc)
Payment reference: Please quote the customer number (as printed on the invoice) as the reference on all payments.
Pay at the Post Office
Payment can be made using a 'payment card' at post offices and other outlets. For information on how to obtain a card, call 01895 250345.
Sending cheques by post
Cheques or money orders should be made payable to Hillingdon Council and sent to:
Adult Social Care Civic Centre High Street Uxbridge Middlesex UB8 1UW
Ensure you quote the client name and customer number on the back of the cheque clearly.
If you wish to come to the Civic Centre to see a member of the team to discuss your bill or payment arrangements, call us on 01895 250345 beforehand to make an appointment. If you arrive without an appointment, it may not be possible to see you.
