To access your account you will need to use the online key shown on the notice you have received, or on your most recent bill.
If you are having difficulties paying your council tax, email us at counciltax@hillingdon.gov.uk.
I have received a reminder notice
You have been sent a reminder notice because you have not paid the instalments as advised on your council tax bill.
To bring your payments up to date you must pay the amount shown on the reminder within the next 7 days.
If you have made payment in the last few days then you can ignore this notice. However, you should note that payments must be made by the due date shown on your council tax bill.
Note: You should allow 10 days for payments made at a post office to be credited to your council tax account.
If you do not pay the amount shown on the reminder within the next 7 days you will lose the right to pay by instalments, and the full balance of your council tax will become due after a further 7 days and the council will issue a summons against you.
I have received a second reminder notice
The council will only send up to 2 reminder notices in any one financial year. Therefore if you fall behind with your payments for a second time during the year you will be issued with a second reminder notice. If you do not bring your instalments up to date or you miss any more payments you will not be sent another reminder. Your instalments will be cancelled and the full amount of the council tax for the year will be payable.
If your instalments are cancelled because you have not paid the amount shown on the reminder in time (within 7 days) the council will issue a summons against you.
I have received a final notice
You have been sent a final notice because you have fallen behind for a third time during the financial year and you have previously been sent a reminder notice and a second reminder notice. The full balance of your council tax is overdue and you must pay the total amount outstanding within the next 7 days.
If you do not pay the amount shown on the final notice in full within the next 7 days the council will issue a summons against you.
I have received a Court Summons
You have been summonsed because you have not paid the council tax as requested, even though a reminder, second reminder or final notice was sent to you.
You have lost the right to pay the council tax by instalments and must now pay the full amount shown on the summons plus the costs of £125 before the court date. If you pay the amount in full (including costs), the council will not ask the court to issue a liability order against you and no further action will be taken.
If you do not pay the amount in full (including costs) the council will ask the court to issue a liability order against you and could apply for further costs in respect of the liability order.
There are very few defences against the granting of a liability order and unless you have a valid defence for non payment, the court will have no option but to grant the liability order.
Due to the pandemic you must not attend the Magistrates Court as hearings are being held virtually.
Therefore, if you wish to dispute your summons please use the summons dispute form.
You also have the following options:
I have received a liability order notification
You have been sent this notice because a liability order has been issued against you by Uxbridge Magistrates' Court. This notice tells you:
- when the liability order was issued
- how much the liability order was for
- the costs you have been charged and that you must pay the full amount within 14 days.
A statutory demand for financial information will be sent with the notice and you must complete and return the demand within 14 days.